Shipping policy

The General Store orders are processed Monday - Friday.  We aim to dispatch all orders within 24 hours. 

Our deliveries are tracked and traceable.  After each purchase you will receive a confirmation email with a link to your tracking number. Estimated delivery times are to be used as a guide only.  The General Store cannot be held responsible for any delay caused by the chosen courier service.

NEW ZEALAND

Please allow the following estimated timeframes for delivery:

• Residential delivery: 1 - 3 business days
• Rural delivery: 2 - 5 business days

In Store Pick Up:

• You can collect your purchase in store during our shop hours, 7 days a week. Please let us know in your order notes when you estimate collecting your purchase.
• Please bring a copy of your purchase confirmation email.

Orders over $100 are delivered free in NZ. Orders under $100 will incur a $10 courier fee.  

INTERNATIONAL

• International shipping is $25. If the shipping exceeds $25 due to its size and/or weight we will contact you with actual costing.
• With international shipping delivery, times can vary, and we are unable to give a specific timeframe. We will endeavour to process and dispatch orders promptly when received. Please note you are responsible for any duties which may be payable to your order.
• Please include a phone number, as it is a requirement of a tracked courier service.