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Returns & Exchanges

IN STORE PURCHASE

  • If you are unhappy with your in-store purchase, we are happy to exchange any item or offer store credit. The exchange value must be of the same value or higher. No refund is given for change of mind.
  • If your item is faulty, we are happy to offer a full refund if we cannot first replace the item. Please contact us within 7 days of purchase if this is the case.
  • We require items to be returned within 10 days of purchase. Items must be returned in brand new condition with original tags attached, and receipt of payment enclosed. Footwear must be returned in its original box.

ONLINE PURCHASE

  • If you are unhappy with your online purchase, a full refund is available.  We are also happy to exchange any item. The exchange value must be of the same value or higher.  Please be in contact within 2 days of receiving your purchase to organise your refund or exchange.
  • If your item is faulty, we are happy to offer a full refund if we cannot first replace the item. Please contact us within 2 days of purchase if this is the case.
  • We require items to be returned within 10 days of purchase. Items must be returned in brand new condition with original tags attached, and receipt of payment enclosed. Footwear must be returned in its original box.
  • Return shipping is at your expense and must be sent with tracking. The General Store is not liable for any packages which we have not sent ourselves.

SALE PURCHASE

  • All Sale purchases are regarded as final, and no exchange or refund can be given.
Please return all purchases to:
P&K The General Store
7 Kitchener St
Martinborough
New Zealand, 5711